Network Connection FAQs

Why can I not connect all of my BrilliantSmart products on my home network?
This is all dependent on your router and home network configuration.
Most home routers can accommodate between 10 and 30 devices per wireless band. If you have a dual band router, then the total wireless devices you can connect will range from 20 to 60 (10-30 for the 2.4GHz and 10-30 for the 5GHz). You will not be able to connect all devices to one band.

Devices that connect to your home network include smartphones, tablets, computers, game consoles, TV’s, speakers (such as a Google mini), smart appliances (fridges or hi-fi equipment) and casting devices (Chromecast).

Since the router’s wireless channel is shared between all the wireless devices, adding devices will inevitably result in slower network access for them all. This will be particularly noticeable if some devices are using a lot of wireless bandwidth, for example by watching a movie or playing an online game. If this is the case, the maximum number of wireless devices that will operate satisfactorily while connected to the same router will vary depending on what the devices are used for. It will also vary depending on how much wireless congestion or interference is present in the location where the router is installed.

Here are a few ways that may help fix the issue:

  • Upgrade your modem to one with larger Wi-Fi bandwidth.
  • Add access points (AP’s) to you network to share the Wi-Fi load.
  • Creating a mesh network.

Check what frequency band you are connecting to?
Modern modems and routers are designed to broadcast Wi-Fi networks on 2.4 GHz only or 2.4GHz and 5.0 GHz wavelengths. At present BrilliantSmart Wi-Fi products require the use of only a 2.4 GHz Wi-Fi networks to function properly.

There are a few Wi-Fi routers that are only configured to broadcast a 5.0 GHz signal. If your router can only broadcast a 5.0 GHz signal, the BrilliantSmart device you are trying to connect will not be found during the setup process, and you will not be able to complete the in-app setup.

However, in most cases, you can adjust your modem or router to begin broadcasting a 2.4 GHz signal. Check your router’s manual or contact your internet provider to find out how to enable 2.4 GHz networking. During setup it is also recommended to disable “smart priority” so that 5 GHz signal does not override the 2.4GHz.

For more information about Brilliant Lighting, visit our website
or call (03) 9765 2555

Facebook Linkedin